ASK ALEX / SAMPLE WRITTEN REVIEW
A written review,
in practice.
A practical second look at a holiday home. Clear priorities, useful detail and a plan you can work through.
A fictional example of the review approach. Service scope and pricing will be confirmed before bookings open.

THE REVIEW AT A GLANCE
First things first.
Get the foundations right.
Confirm opening requirements, correct the listing, complete the beds, organise housekeeping and test guest essentials.
02 / Improve nextMake the routine easier.
Set up replenishment records and test instructions with someone who has never stayed at the home.
03 / Can waitKeep the budget focused.
Extra cushions and a bigger television can wait while the operating essentials are sorted.
01 / THE STARTING POINT
The example brief.
A first-time owner is preparing an Australian coastal holiday home for up to four guests. They will manage bookings themselves and have arranged a cleaner. Their remaining budget is limited, and they want to organise photography next week.
The fictional owner has provided this information:
- Bedrooms: one queen bed and two single beds. The owner reports that the mattresses are comfortable and the blockout curtains work. There is one complete linen set per bed, one pillow per guest, doonas with washable covers, and no mattress or pillow protectors.
- Kitchen and bathroom: four each of everyday plates, bowls and cutlery items; four indoor dining seats. Bath towels, two bath mats, soap, body wash, shampoo, conditioner and a hairdryer are accounted for. The owner reports that the bathroom fittings work.
- Equipment: a working washer and dryer. Wi-Fi is connected but has not been tested from a guest device. The owner reports that the television receives free-to-air channels and offers streaming apps; there are no short operating instructions. Living-room reverse-cycle air conditioning and ceiling fans in both bedrooms are reported to work.
- Arrival and operations: a key safe sits on a post opposite the front door. The draft arrival message contains a code but does not identify the safe or explain the physical key. The intended housekeeping cupboard contains the owner's seasonal belongings and has no lock. Laundry responsibility, restocking and cover for guest problems are undecided.
- Marketing and remaining decisions: the draft listing incorrectly says “two queen beds”. Existing photographs were taken before the beds were dressed. The owner is considering extra cushions and a larger television. They have not supplied the status of local permission, registration, safety checks or insurance enquiries.
ALEX’S OVERALL ASSESSMENT
A sensible start.
Some important gaps.
The stated bed arrangement and indoor dining seats both accommodate the intended four guests. The brief also accounts for useful bathroom supplies, laundry equipment and heating and cooling. Those are sensible foundations, although their condition and operation have not been independently checked.
The immediate priorities are an accurate listing, workable linen and housekeeping arrangements, clear access instructions and verification of the opening requirements. More styling would leave those jobs unfinished.
02 / THE PRIORITY ACTIONS
Before the first booking.
Confirm the requirements and correct the bed description
Because the brief does not state the status of permissions, registration, safety checks or insurance, confirm what applies locally and what has been completed before offering the home for bookings. Obtain the relevant local or qualified advice where needed. This written review cannot establish compliance or whether insurance is suitable.
Change “two queen beds” to one queen bed and two single beds, with the correct bedroom descriptions. Four sleeping places do not make different bed arrangements interchangeable. Finish the setup before the photography appointment, and include both bedrooms and the bathroom in the final photographs.
Complete the bed setup and assign the laundry
My usual allowance is four pillows on the queen bed and two on each single: eight pillows in this example, rather than the four listed in the brief. Keep two full sets of comfortable, quiet waterproof mattress protectors: six here, with one fitted and one spare for each mattress. Allow two full sets of washable pillow protectors: sixteen here, with one fitted beneath each pillowcase and one spare for each pillow.
I have managed with two complete linen sets per bed. That would mean six complete sets here: two queen sets and two sets for each single bed. Check sizes when ordering, and include enough washable doona covers to support the laundry rotation. Doona means duvet for readers outside Australia; the covers are washed at every changeover.
Before deciding that two sets will work, agree who removes, washes, dries and returns them, and what happens if a set is stained or delayed. A washer and dryer do not appoint their own operator. Provide spare blankets when the season and local conditions call for them.
Give housekeeping a usable base
Clear the designated cupboard of the owner's seasonal belongings and arrange a separate locked space for housekeeping linen and supplies. Agree how the cleaner will access it. Keep guest supplies available in their normal places; the locked cupboard is for operating stock.
Record who cleans, launders, replenishes supplies, checks the finished house and handles a fault. Name a backup for times the owner cannot attend. Allow enough time between stays for those jobs and unexpected maintenance. I leave a full 24 hours between bookings in my own operation; the owner still needs a schedule their cleaner and laundry arrangements can deliver.
Finish the guest essentials
My kitchen starting point is two of each everyday plate, bowl and cutlery item per guest. For this home, increase each listed category from four to eight. Buy one additional matching spare tableware set and keep it aside for accidental breakages. Replace a broken plate with a matching one, rather than gradually assembling a museum of odds and ends. Check what the spare set contains when ordering. Check the wider inventory separately; the brief gives no quantities for drinking glasses, mugs or cooking equipment.
Test Wi-Fi from a guest device, and walk through starting live television and opening the streaming apps. Write a short guide matching the actual remote. Record any faults found and have them resolved appropriately rather than treating the owner's equipment list as a completed test.
Rewrite the arrival message to identify the correct entrance and the key safe on the opposite post. Explain that the safe contains a physical key used to open the door. Add a clear location photograph when available. A code is useful; it is not the entire arrival plan.
03 / THE NUMBERS THAT HELP
A small stock check.
A much easier changeover.
Suggested quantities for this fictional four-guest home, based on the brief above.
| Item | Reported | Suggested for this home |
|---|---|---|
| Complete linen sets | 3 | 62 queen + 4 single |
| Pillows | 4 | 84 on the queen + 2 per single |
| Waterproof mattress protectors | 0 | 62 per mattress: 1 fitted + 1 spare |
| Washable pillow protectors | 0 | 162 full sets: 8 fitted + 8 spare |
| Each everyday plate, bowl and cutlery item | 4 | 8Two of each item per guest |
| Matching spare tableware set | Not stated | 1 setKeep aside to replace breakages |
Two linen sets per bed need a reliable laundry turnaround and a backup plan. Check the sizes, wash doona (duvet) covers every changeover, and provide spare blankets when the season and local conditions call for them. Check the wider kitchen inventory separately.
NEXT / SIMPLIFY THE ROUTINE
Improve next.
Once those essentials are resolved, make replenishment easier with a simple inventory and designated storage places. Confirm the towel and guest-supply allowance against occupancy and stay length. Review whether the instructions work for someone seeing the house for the first time, then adjust any confusing step.
These are small systems to maintain after opening, alongside regular checks that the furnishings, photographs and listing still agree.
LATER / THE OPTIONAL EXTRAS
What can wait.
Extra cushions and a larger television can wait. The brief reports a functioning television with live channels and apps; it gives no reason to replace it for guest use. Reconsider optional purchases after the operating essentials are funded and the house is working well. No product prices or replacement budget have been estimated in this sample.
The cushions are unlikely to volunteer for the laundry roster.
04 / THE OWNER’S QUESTIONS
Three useful answers.
Can I arrange photographs for next week?
Ask about availability, but confirm the appointment against a realistic completion date. Have the beds dressed, supplies in place and final layout settled first. The brief does not establish that all outstanding work can be finished within a week.
Do I need three linen sets for every bed?
Not automatically. Two is my usual starting point, with a dependable laundry turnaround and a backup plan. The unassigned laundry work needs resolving before committing to that stock level.
Should I buy the larger television to make the home look more premium?
Complete the missing bed protection, linen, storage and guest information first. The existing television's reported functions meet the brief; test it and make it straightforward to use.